Contact us

FAQ

How can I place an order?
You can choose to order in any way that suits you.
T: 01531 635678     F: 01531 635670     E: sales@helpinghand.co.uk

Postal address:
The Helping Hand Company
Bromyard Road
Ledbury
Herefordshire
HR8 1NS

Or visit our shop for online orders.

What are the delivery leadtimes?
We operate a standard 48 hour delivery from receipt of order. If you have a special request, please ask us for the delivery leadtime. If you require the products for a certain clean up event, please let us know.

Is 24 hour delivery available?
Yes. If we receive order requests for standard stock by midday, we can despatch goods on a 24 hour service at a minimal charge of £10.

Do I get charged carriage?
All orders over £150 receive FREE carriage!  Any order under that amount has a £5 carriage charge, but there is no minimum order quantity.

Can I request a visit from a representative from The Helping Hand Company?
We have representatives in the field who are there to help, so if you require someone to talk through the products or campaigns face-to-face, then please contact us on 01531 635678.

Can I personalise any of the products?
We do offer a personalisation service to support our partners in their campaign or organisation promotion. Please contact us for more information by calling 01531 635678 or email sales@helpinghand.co.uk

What are our opening times?
Our standard office opening times are, excluding Bank Holidays:
Monday to Thursday 8.30am – 5pm
Friday 8.30pm – 4.30pm

We are closed at weekends.