Delivery information

This page provides delivery information for UK orders. For international orders, please call our sales team on 01531 635678.

We aim to process and deliver your order within 5 working days from the date which the order is placed (unless products are on back-order*). If we are unable to process or dispatch your order for any reason, we will contact you using the details provided when ordering.

We use ParcelForce and TNT to ship orders depending on the size of your order and the delivery address. It is the customer’s responsibility to rearrange delivery in the event of a missed delivery. Parcel tracking is available for all orders. If you do not receive tracking information, please contact us by calling 01531 635678 or emailing shop@helpinghand.co.uk

*There is a 5-day lead time on litter carts, and a 7-day lead time on litter picking kits. There will be a note in the product description if a product is not available for immediate despatch.

Delivery Charges

Standard UK Mainland & Northern Ireland Delivery (3-5 working days) – £4.99. Free delivery on orders over £65*

Channel Islands (Jersey & Guernsey)(3-5 working days) – £10.00 flat rate*

*There is an additional delivery charge of £18.00 on litter pickers measuring 72″ and over. These items are excluded from free delivery.

International Shipping Charges – Please contact us on 01531 635678 or email shop@helpinghand.co.uk if you have an international shipping enquiry.

Delivery Instructions

If you have any specific delivery instructions you would like us to pass to the courier, please enter the details in the order notes box during the checkout process. Unfortunately, we cannot guarantee the couriers will always be able to comply with your request but we will always pass on your requests.

We accept instructions to leave items without a signature at the customer’s risk. We are not liable for items which go missing in these circumstances.