Frequently Asked Questions

How do I place an order?
You can choose to order or contact us in any way that suits you. For retail customers, our web shop is the easiest method, but you can also call, fax, or email us.
Tel: 01531 635678     Fax: 01531 635670     Email: sales@helpinghand.co.uk


How long will it take to dispatch my order?
We operate a standard 48 hour delivery from receipt of order and in stock. If you have a special request, please ask us for the delivery lead time. If you require the products for a certain clean up event, please let us know.

Sometimes there are longer lead times on our products due to manufacturing restrictions. When this happens, it will be displayed on the product page.


Is 24 hour delivery available?
Yes, if we receive order requests for standard stock by midday, we can despatch goods on a 24 hour service.


Can I request a visit from a representative from The Helping Hand Company?
We have representatives in the field who are there to help, so if you require someone to talk through the products or campaigns face-to-face, please contact us on 01531 635678. We can also arrange a video meeting with one of our representatives.


Can I customise any of the products?
We offer a personalisation service across some of our product range to support our partners in their campaign or organisation promotion. Personalisation is subject to a minimum order quantity. Please contact us for more information by calling 01531 635678 or email sales@helpinghand.co.uk


Can I get a discount on bulk orders?
We offer professional and trade pricing across our entire range. We also have discounted order forms available for volunteers, groups and schools.

Please note our online shop is a Retail Shop, therefore should you wish to order more than 5 of any one item, we suggest always giving our friendly team a call to find out the latest offers, promotions and pricing by calling 01531 635678 or email sales@helpinghand.co.uk 


What are your opening times?
Our standard office opening times are:

Monday to Thursday 8.30am – 5:00pm
Friday 8.30am – 4.30pm

We are closed at weekends and on bank holidays.


For any other enquiries, please contact us.

Check out the other divisions of The Helping Hand Company:
Helping Hand ADL  |  HH Pressure Care  |  Symmetrikit